SHIPPING DELIVERY POLICY

Last updated March 10, 2026



This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.thehyoid.com/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

Shipping Fees

We offer shipping at the following rates:

Shipping Method

Shipping Fee


Standard Domestic Shipping
3–7 Business Days

Calculated at checkout based on package weight and destination

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Orders are handmade and carefully prepared in our studio. Please allow 3–5 business days for processing before your order ships. Delivery times are estimates and may vary depending on carrier operations, customs processing, and destination. Domestic shipping fees are calculated at checkout based on package weight and destination. International shipping is based on flat rates according to the customer’s shipping zone. International customers are responsible for any customs fees, import duties, or taxes. Once a package is marked delivered by the carrier, Hyoid Studio is not responsible for lost, stolen, or damaged packages. Please handle your jewelry with care upon delivery.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
  • Russia
  • North Korea
  • Belarus
Free shipping is not valid on international orders.

For information about customs process:
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

We do not ship to PO boxes via UPS. If you would like to ship to a PO box, please select USPS or another carrier at checkout. We also do not currently ship to Russia, North Korea, or Belarus. Certain other locations may be restricted due to carrier or customs limitations. If your address is not eligible for shipping, you will be notified at checkout.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.thehyoid.com/returns-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: